Skip to content
DELCOS Financial Infrastructure

Agentic Payments

Agentic Payments

Authorization Between Instruction and Settlement

Agentic payments are payments initiated by software acting under authority that a person or organisation delegated in advance. The instruction and the payment separate in time: a principal states an objective and sets limits at one moment, and an agent selects a counterparty, assembles the transaction and submits it at another, without the principal confirming that specific transaction as it happens.

That separation is not itself new. Recurring payments and merchant-initiated transactions already authorise later charges against a mandate agreed once. What is new is the scope of what the agent decides. Under a recurring arrangement the payee and the commercial terms are fixed when the mandate is granted, and delegation covers little more than timing and amount. An agent chooses the counterparty, the goods or service and the price at execution time, inside constraints the principal expressed as an objective rather than as an agreement with a named party.

Principal objective

Agent selection

Agentic payment boundary

Delegated authority to payment instruction

Scope check

Payment instruction

Execution and settlement

Records and evidence

Identity and credentials

The system and its boundary

This page holds the operating structure of that arrangement: how authority is delegated and bounded, how an agent is identified and credentialed, how delegated authority becomes a payment instruction, what records the arrangement must produce, and where responsibility falls when the resulting payment is disputed. The instruction states that follow submission belong to the payment lifecycle; the point at which a payment becomes irrevocable and unconditional belongs to settlement finality. Agentic payments change what precedes an instruction. They do not change what settles it.

Terminology. In EU payments law, agent already carries a defined meaning: a natural or legal person acting on behalf of a payment institution in the provision of payment services, subject to registration by the institution’s home authority. That agent is a regulated intermediary with a supervised relationship to a licensed firm. The agent in agentic payments is software acting for a payer or a buyer and holds no such status. Both meanings can appear in one operating model — a payment institution whose registered agents serve customers deploying purchasing agents — and they should be named separately whenever they do.

An agentic payment arrangement has three parts, and they run on different logic.

The first part interprets an objective. A principal expresses what they want — a product within a price range, a service renewed before it lapses, an API call made when a workflow needs it — and software plans how to satisfy that objective, searches, compares, and selects. This part is adaptive. It produces different results from similar inputs, improves with better context, and cannot be expected to behave identically twice.

The second part converts a selection into an authorised payment instruction. It checks the agent’s identity, the scope of the authority it holds, the limits attached to that authority, and whether the transaction in front of it falls inside them. What passes becomes an instruction eligible for execution. What fails is refused or returned for revision.

The third part executes. Card network authorisation and clearing, instant payment schemes, RTGS systems, and the settlement arrangements described on settlement systems work as they already do. They are deterministic by design and by rule: identical inputs produce identical outcomes, records are unambiguous, and finality is a defined legal event rather than a probability. Where the executing infrastructure is a financial market infrastructure, it operates under the CPMI-IOSCO Principles for Financial Market Infrastructures, which set expectations for governance, risk management, access and settlement finality.

The design tension of the whole arrangement sits between the first part and the third. Adaptive decision-making is being placed upstream of infrastructure whose value depends on behaving the same way every time. The second part is where that tension is resolved, and it is the part that is genuinely new.

01

What the second part must establish

Four questions have to be answered before a selection becomes an instruction, and no existing payment component answers all four:

Question What answers it today
Which agent is acting? Agent identity and credentialing — signed request identity at the merchant perimeter, network-issued agent credentials, on-chain agent registries
On whose authority? A binding between the agent and a principal, evidenced by a signed mandate or an issuer-held consent record
Within what limits? Scope carried by the credential itself: amount ceilings, permitted merchants or categories, validity period, revocation
Proven how, and to whom? Evidence that survives challenge — the signed record of what was authorised, retained by parties who may later be in dispute

The first three are increasingly implemented. The fourth is where the arrangement is least settled, and it is the subject of records and evidence and responsibility and disputes below.

02

The boundary

Agentic payments extend what happens before an instruction exists. Everything after remains under existing ownership.

Inside the boundary. Delegation and its limits, agent identity and credentials, and the binding between an agent’s action and a principal’s authority. The conversion point at which delegated authority becomes an instruction, and the records that point must produce. The failure modes that arise specifically because software is acting on standing authority.

Outside the boundary. Once an instruction is submitted, its states through posting and closure belong to the payment lifecycle, while message construction, routing and status continuity belong to payment messaging. Posting models and the source of truth sit with ledger architecture, and break identification and resolution with reconciliation architecture. The control catalogue itself — authorisation thresholds, segregation, release, exception handling — belongs to payment controls.

This page reaches into those pages only where delegated authority changes something in them. It says what changes and sends the reader to the owner for the rest.

A distinction worth holding. When an agent assembles a basket and hands a person a checkout to approve, no delegated authority has been exercised: the person authorised at the moment of payment, and the arrangement is ordinary commerce with software assistance. The structure described here applies once authority is exercised without contemporaneous confirmation. Much of what is currently described as agentic falls on the assisted side of that line, which matters for reading adoption claims — see state of adoption.

Participants and what each one can prove

Agent-initiated payments add participants to a chain that was already crowded, and they add them in an awkward place: between the person who holds the account and the merchant who takes the risk. Disputes over these payments turn less on who took part than on what each participant can still demonstrate afterwards. The table below is organised around that question.

Participant Role in the arrangement Holds Can prove Exposure
Principal The person or organisation delegating authority. Sets the objective and the limits The underlying funding relationship and the right to revoke That authority was granted, and on what terms, where the grant was captured as a signed record Spend outside intent; loss of visibility into what was committed on their behalf
Agent operator The party that builds and runs the agent. Registers it, holds its signing keys, defines its behaviour Agent identity and private keys; the execution log That a specific request came from its agent, where requests are signed Compromise of keys or of the agent itself; downstream liability that is presently undefined
Agent The software that selects and submits. Not a legal person and not a party to any payment contract Delegated scope, for the duration it is valid Nothing on its own account. It carries evidence; it does not hold it
Credential provider Holds the payment instrument and issues the scoped, tokenised reference the agent uses. Wallets and issuers occupy this role The instrument; the mapping from token to instrument; revocation That the token was issued against a real instrument, under stated scope, and was valid at the time of use Issuing scope wider than the authority behind it
Merchant Accepts the transaction and delivers Order record, delivery evidence, its own risk telemetry What it received and what it delivered — but not, unaided, that the principal wanted it Card-not-present loss; refusal of a legitimate agent; loss of loyalty, promotion and post-purchase control
Acquirer / PSP Submits the transaction and supplies agent-aware capability to the merchant Transaction record; agent detection and scoring That a transaction was submitted, with whatever agent indicators the scheme carries Merchant exposure it underwrites; scheme rules that do not yet address agent disputes
Network Routes, authorises, and sets the rules the dispute will be judged by Scheme rules; agent credential and token programmes That its credential was presented and its rules followed Rules written for a human decision applied to a delegated one
Issuer Authorises against the account and faces the principal in a dispute The account relationship; consent records where it holds them That it authorised, and whether it recorded consent to the delegation Refunding a payment the principal did in fact authorise, or refusing one they did not
Merchant perimeter Distinguishes a legitimate agent from an unwanted bot before the transaction begins. CDNs and bot-management providers operate here Signed request identity; behavioural signal That a request carried a verifiable identity — not what that identity was permitted to do Blocking wanted traffic; admitting traffic that only looks legitimate

01

Where the chain is weakest

The merchant cannot prove intent. It can prove what it received and what it shipped. It cannot show, from its own records, that the principal wanted this purchase from this seller at this price. That evidence exists further up the chain, held by the agent operator or the credential provider — parties the merchant has no contract with and may not be able to compel.

No participant holds the whole record. The delegation lives with the principal or the credential provider. The selection lives with the agent operator. The transaction lives with the merchant, acquirer and network. Reconstructing a disputed payment means assembling evidence across parties whose interests diverge at exactly the moment reconstruction is needed. This is the practical problem behind records and evidence.

The perimeter and the payment answer different questions. Verifying that a request came from a named agent is not the same as establishing that the agent was authorised to spend. The first is an identity check at the edge; the second is a scope check against a mandate. They are implemented by different parties, at different moments, under different standards, and a merchant that has one may believe it has both.

Only the network can settle the rules, and it has not. Every other participant can improve its own evidence. None can decide how loss is allocated. That decision belongs to scheme rules, and the current state of those rules is covered in responsibility and disputes.

Where these roles are split across a sponsor bank, a middleware provider and a programme operator rather than sitting in one institution, the allocation of duties and the gaps between them follow the pattern described in bank-fintech responsibility.

Authority and credentials

Two things are routinely treated as one. Authority is what the principal granted: an objective, a set of limits, a period during which the grant holds. A credential is what the agent carries when it transacts: a token, a signature, a key. Authority is the grant; the credential is the instrument that expresses it. They are issued by different parties, they travel to different places, and they expire on different terms. Most of what goes wrong in this part of the arrangement is a divergence between the two.

01

How authority is bounded

A grant that cannot be enforced mechanically is not a control. The dimensions below are the ones that can be checked before an instruction is submitted:

Dimension What it bounds Enforced by
Value Per transaction, per period, cumulative across the grant Credential issuer, at authorisation
Counterparty A named merchant, a permitted category, an allow list Credential scope or scheme controls
Time Validity window; whether the grant is single-use or standing Credential expiry
Purpose The objective the grant was given for Weakly, if at all — see below
Revocation Whether the grant can be withdrawn, by whom, and how fast Issuer, and everything holding a live session

Purpose is the outlier. A principal delegates in natural language — replace this when it runs out, book something suitable under this budget — and no credential carries that. The enforceable scope is always narrower and blunter than the authority the principal believes they gave. That gap is not a defect of any one implementation; it is the structural distance between an objective and a limit, and it is where disputes originate.

02

Credential models in use

Model Binds Issued by Carries scope Does not establish
Scoped network credential An agent, or an agent session, to a funding instrument Network and issuer Yes — limits travel with the token What the principal actually asked for
Delegated payment token One transaction to one instrument, without exposing it to the agent Credential provider or wallet Narrowly — usually a single amount and merchant Standing authority beyond that transaction
Signed mandate The principal’s instruction to a specific checkout and payment The principal’s device, then chained through the parties Yes — the grant itself is the record That the payment succeeded, or who bears loss if it is contested
Bank mandate or variable recurring payment An account to a bounded standing permission after one strong authentication ASPSP Yes — amount, frequency, beneficiary Anything on card rails
Issued virtual card per agent A card number to one agent and its budget Corporate issuing programme Yes — and produces enhanced transaction data Consumer dispute rights the corporate programme does not carry
Programmatic spend session A pre-authorised ceiling drawn down across many small payments Service and payer, over the payment protocol Yes — the ceiling is the scope A per-transaction decision point
Signed request identity A request to a named agent operator The operator, verified at the perimeter No Any spending permission whatsoever

The last row belongs in the table precisely because it is not a payment credential. Verifying that a request came from a named agent answers who is asking. It says nothing about what that agent may spend, on whose account, or within what limit. A merchant that has deployed perimeter verification has solved admission, not authorisation, and the two are easy to conflate because they are sold into the same problem.

03

Where the two diverge

An issuer enforces the limits it can express, and those limits are wider than the instruction the principal gave. A standing credential valid to a monthly ceiling remains valid for the whole ceiling even where the principal’s actual instruction covered a single purchase. Scope exceeds authority by construction.

Revocation exposes a second gap, and this one is measured in time. Withdrawal is immediate at the issuer and slower everywhere else: open sessions continue drawing down, mandates already accepted remain accepted, and any downstream party holding a cached token holds it until expiry. Revoking authority and revoking every credential expressing it are two operations, and the interval between them is exposure.

The merchant sees the credential. The signed grant, where one exists, sits with the principal, the agent operator or the credential provider — the same asymmetry described in participants, arriving at the merchant precisely when it most needs evidence it does not hold. The grant and the credential travel to different parties, and only one of them reaches the party defending a dispute.

Sub-delegation has no settled treatment at all. An agent that engages another agent to complete part of a task extends the chain, and each further step weakens the connection to the original grant. The models above bind one agent to one principal; what a second-order agent may do, and how a principal revokes authority it never knowingly issued, remains open.

04

What the credential does not replace

Scoped agent credentials are a real advance in one respect: an agent credential can be revoked without reissuing the underlying instrument, which contains the blast radius of a compromised agent to the agent itself. That is a genuine structural improvement over sharing an instrument with software.

It does not change who the customer is. The principal remains the identified party under the arrangements described in KYC and KYB; an agent is not onboarded, verified or risk-rated as a customer, and treating credential issuance as a substitute for customer identification misplaces the obligation. Where an agent operator goes further — holding funds, issuing credentials against them, or standing between a licensed institution and an end customer — it takes on functions that carry their own regulatory treatment, and the allocation of those functions follows the sponsor-bank and programme structures set out under banking-as-a-service.

Initiation: how authority becomes an instruction

The boundary of this page falls at a single conversion: the moment a selection the agent has assembled becomes a payment instruction the infrastructure will execute. Everything before that point is delegated authority being exercised. Everything after is an ordinary payment, subject to the states, records and controls that already govern payments.

State What is true What record exists Held by
Authority granted A grant exists with limits attached. No transaction is contemplated The grant itself, where it was captured as a signed record Principal; credential provider
Objective active The agent is working toward the objective. It may search, compare and negotiate Execution log, if the operator keeps one Agent operator
Selection assembled A specific counterparty, item and price have been chosen. Nothing is committed A candidate transaction, internal to the arrangement Agent operator; merchant, where a cart was created
Scope evaluated The selection is checked against the credential and the grant Pass, refusal, or return for revision Credential provider; issuer; merchant
Instruction submitted The transaction enters the payment system as an authorised instruction Transaction record, with whatever agent indicators the rail carries Merchant; acquirer; network; issuer

The first four states produce records that no payment system holds. This is the structural point of the model: at the moment a dispute is raised, the payment record begins at state five, and the evidence explaining why state five happened lives entirely upstream, distributed across parties as set out in participants.

01

The conversion point

A selection becomes an instruction when four things are established together: which agent is acting, on whose authority, within what limits, and with what evidence that the first three were checked. Implementations differ in where the check happens — at the credential provider, at the issuer, at the merchant, or across all three — but a selection that satisfies fewer than four is not authorised, it is merely submitted.

A worked case. A finance team grants an agent standing authority to renew data services before they lapse, capped at a monthly ceiling, restricted to an approved supplier list. Six weeks later a subscription approaches expiry. The agent identifies the renewal, retrieves a quote, and assembles a selection. The scope check confirms the agent’s identity, the supplier’s presence on the list, the amount against the ceiling and the remaining validity of the grant. The renewal is submitted and settles. Nobody at the principal saw the transaction before it happened, and the only record explaining why it was correct is the grant made six weeks earlier — which the supplier never saw.

02

Where instructions enter existing systems

Three paths carry the resulting instruction, and the choice determines what protection and what evidence travel with it.

Card rails. A scoped credential is presented and an authorisation request is raised against the account. The instruction inherits the dispute and chargeback machinery of the scheme, which is the reason this path dominates consumer purchasing and the reason its unresolved rules matter so much — see responsibility and disputes.

Bank mandates. A permission established once under strong authentication supports later payments inside its bounds without fresh authentication. The instruction is a credit transfer with the finality characteristics of the underlying scheme, and without card dispute rights.

Protocol-native payments. For machine-scale flows — API calls, compute, data — payment is negotiated inside the request itself and settled per call or drawn from a pre-funded session. The relationship between these and conventional rails is described under payment systems; how instructions are constructed, routed and kept in status continuity belongs to payment messaging.

03

What the model makes visible

Refusal is not an endpoint. A rejected selection returns to the agent, which can revise and resubmit. Human checkout treats a decline as a stop; an agent treats it as an input. One objective can therefore produce several attempts, and the arrangement has to distinguish a retry from a second purchase — a distinction that produces the reconciliation exposure covered in failure modes.

Authority and execution are separated by time. Weeks can pass between a grant and its use. Anything that changed in between — price, supplier status, the principal’s actual intent — changed without being observed.

From state five onward, the transaction is governed by the states, hand-offs and closure described in the payment lifecycle.

Records and evidence

An agent-initiated payment has to produce two kinds of record, and they are usually built by different teams for different reasons. One is evidentiary: proof that authority existed and was respected, assembled for a party who may later contest the payment. The other is accounting: a posting that attributes the money movement to the right principal, survives retries, and reconciles against what the bank or the network reports. Neither substitutes for the other, and an arrangement that produces only one is incomplete.

01

The evidentiary record

What has to be reconstructible after the fact is a chain, not a document: the grant, the selection it produced, the scope check that admitted it, and the instruction that resulted. Signed records make each link verifiable — a signature over a grant, and over the specific checkout it authorised, allows a later party to confirm that the principal committed to those terms and that nothing changed in transit.

Three properties determine whether that chain is worth anything.

It must bind to specifics, not to permission. A record showing that an agent was allowed to spend proves less than a record showing what it was allowed to spend on, at what price, at what moment. Generic authorisation evidence does not resolve a dispute about a particular purchase.

It must be retained by someone who will produce it. The chain is only useful if the party who needs it can obtain it. The merchant defending a dispute does not hold the grant; the principal contesting the payment has no incentive to produce it. Retention obligations, retention periods and the mechanics of producing evidence to an adjudicator are not settled, and this is the practical constraint on every signed-mandate scheme currently deployed.

It must survive the parties. Agents are deprecated, operators change, keys rotate. Evidence that can only be validated while the signing agent still exists and its keys are still published has a shorter life than the dispute window it is meant to serve. Key rotation and revocation semantics are unresolved in the identity standards this depends on.

02

The accounting record

The posting problem is narrower and more tractable, and it is the one most likely to be neglected because it looks like an ordinary integration.

Attribution. A payment made by an agent is a payment made by its principal. The posting has to carry the principal, not the agent, as the party whose balance moves — while retaining the agent as an attribute, so that spend can be traced to the delegation that produced it. Systems that model the agent as the account holder produce ledgers that cannot answer either question correctly. The ledger models and source-of-truth relationships this depends on are set out under ledger architecture.

Idempotency. Retry is native to agent behaviour, as the initiation model shows: a refusal returns to the agent, which revises and resubmits. Without a durable idempotency key carried from the selection through to the posting, a retried instruction and a second purchase are indistinguishable at the ledger. Every attempt against one objective needs to resolve to one posting, or to postings the system can positively identify as distinct.

Replay after interruption. An authorisation that succeeded but whose response was lost has to be recoverable. The agent will retry; the ledger has to recognise the earlier attempt rather than post twice.

Per-agent segmentation. Spend under a single grant should be aggregable — to enforce a cumulative ceiling, to show a principal what was committed on their behalf, and to isolate a compromised agent’s activity without unwinding unrelated postings. A sub-ledger dimension per grant, or per agent, makes all three queries answerable. Its absence makes them a data-recovery exercise.

03

Where the two records must meet

The mandate and the posting have to stay linked. This is the single requirement most often lost in implementation, because the evidentiary chain is built by a payments or identity team and the posting is built by a ledger team, and nothing in either system fails when the link is absent.

A ledger that attributes agent spend to the wrong principal cannot answer who owes what. A ledger that cannot replay an authorisation after a retry cannot say whether a duplicate is a duplicate. In both cases the failure surfaces not at payment but at reconciliation, days later, as a break with no obvious cause — and the exception flows, break categories and resolution ownership that follow are the subject of reconciliation architecture.

The requirement is straightforward to state and easy to omit: every posting arising from delegated authority should carry a durable reference to the grant that authorised it and to the attempt that produced it. Records built that way answer a dispute and a break with the same query. Records built without it answer neither.

Where these records serve regulatory reporting, examination or evidentiary continuity obligations, the retention and production requirements described under regulatory operations apply to them as they do to any other payment record.

Controls

Most of what governs an agent-initiated payment already exists. The control catalogue set out under payment controls — authorisation thresholds, segregation of duties, access, limits, release, exception handling — was not written for agents, but it was written for the problem agents create: something acts on an account, and the institution needs to know it was permitted to, before the money moves.

What changes is where several of those controls have to sit, and who is in a position to operate them.

Control Status under delegated authority Where it now has to sit Owner
Authorisation thresholds Transfers directly Into the credential, as enforceable scope, rather than into a human approval step Credential issuer
Limits Transfers, with a gap Per transaction is straightforward; cumulative across a standing grant requires aggregation by grant, which most implementations do not perform Issuer; principal’s ledger
Segregation of duties Breaks An agent that selects, approves and submits performs all three. Separation has to be reconstructed structurally — the grant is made by one party, the scope check enforced by another Principal; credential issuer
Access control Transfers, reframed The controlled object is the signing key and the credential, not a user session. Key custody and rotation become access controls Agent operator
Release and exception handling Transfers, degraded Exception queues assume a person will look. Agents generate exceptions faster than review capacity and treat refusals as retryable inputs Payment operations
Revocation New in kind Withdrawing authority is now a control in its own right, and it must reach every live credential and open session — see authority and credentials Issuer; agent operator
Admission at the perimeter New Distinguishing a legitimate agent from unwanted automation, before a transaction begins Merchant; perimeter provider
Monitoring Transfers, with new inputs Detection has to distinguish agent-initiated from human-initiated activity and score behaviour against a delegation, not a person Transaction monitoring
Customer identification Unchanged The principal remains the identified party. An agent is not a customer KYC and KYB
Tool scoping New, outside payments An agent that cannot reach a payment capability cannot be induced to misuse one. Least privilege at the agent runtime is a payment control by consequence Agent operator

01

Four control problems specific to this arrangement

Segregation cannot be recovered inside the agent. The classic separation between initiating, approving and releasing a payment assumes distinct actors. A single agent performing all three collapses it, and no amount of internal structure in the agent restores the separation, because a compromised or misdirected agent compromises every step at once. The separation has to be re-established across parties: the principal grants, the credential issuer enforces, the merchant and network evaluate. An institution treating an agent’s internal approval logic as segregation has documented a control it does not have.

Monitoring depends on knowing what normal looks like, and a newly deployed agent has no history. Its normal is defined by a grant made in natural language rather than by observed conduct, so behavioural baselines have to be constructed at grant time — spend consistent with the stated objective, within stated limits, against expected counterparties — instead of learned from activity that has not happened yet.

Detection precedes control. An institution cannot apply agent-specific controls to traffic it cannot identify as agent-initiated. Rail-level indicators are inconsistent, perimeter identity is unevenly deployed, and a substantial share of activity is assisted rather than delegated — the distinction drawn in the system and its boundary. Detection quality therefore caps the effectiveness of everything below it.

Requiring a person to review each agent decision reproduces the friction the arrangement exists to remove, and at volume the requirement becomes a queue nobody clears. Human oversight does not scale linearly, and supervisory thinking has moved toward sampling, exception-based escalation and automated oversight of automated activity. The control question shifts accordingly: from reviewing decisions to evidencing that a review regime operated. Where a control is claimed for regulatory purposes, that evidence is what will be examined.

02

What this implies for the control framework

Two boundaries matter, and both cut across ownership.

Payment controls remain the owner of the catalogue. An institution needs its existing controls placed correctly for an actor holding standing authority, and the additions are narrow — revocation, admission, tool scoping. The reallocations matter more than the additions.

The second boundary is harder, because it falls outside the institution. Key custody, capability scoping and the separation between instructions and untrusted content determine whether a payment control can be bypassed before it is ever reached, which places part of the payment control surface at the agent runtime. Where that runtime belongs to a third party, its duties have to be allocated explicitly under the arrangements described in bank-fintech responsibility, because an institution that has not done so is relying on controls it neither operates nor observes. The consequences when those controls fail rather than transfer are set out in failure modes.

Failure modes

The failures below are the ones that arise from delegated authority itself, rather than from the payment systems executing the resulting instructions. They have a common shape: the arrangement behaves exactly as built, and produces an outcome nobody authorised.

Failure mode Mechanism Operational consequence Owning control
Duplicate execution An agent retries after a refusal, a timeout or a lost response. Without a durable idempotency key, the retry is indistinguishable from a second purchase Two postings against one objective. Surfaces at reconciliation, days later, as a break with no obvious cause Idempotency and posting reference — records and evidence
Intent drift Weeks pass between grant and execution. Price, supplier status or the principal’s actual need changed in the interval, inside the limits the credential enforces A payment that is authorised and correct, and still wrong. No control refuses it Grant scope and validity period
Scope exceeding authority A credential is issued to limits the issuer can enforce, wider than the instruction the principal gave Spend the principal did not intend, against a credential that was valid throughout Credential scoping — authority and credentials
Stale authority after revocation A grant is withdrawn at the issuer while open sessions, accepted mandates and cached tokens continue to operate Continued spend after withdrawal. The interval is the exposure Revocation propagation
Agent compromise Keys are stolen, or the agent is induced by untrusted content it processed to act outside its objective Payments to attacker-controlled counterparties, submitted under a valid credential and passing every scope check Key custody and tool scoping — controls
Cascading approval One compromised or mistaken agent supplies input a second agent treats as verified Fraudulent activity propagates across a workflow before any single check fails Segregation reconstructed across parties
Selection–availability race Price or stock changes between selection and submission Instruction refused, or executed on terms the grant did not contemplate Scope evaluation at conversion
False refusal of a legitimate agent Perimeter or fraud systems treat delegated traffic as unwanted automation A wanted purchase blocked. Merchant loses the sale and never learns why Admission at the perimeter
Undetected agent traffic The transaction carries no reliable agent indicator Agent-specific controls are never applied. Monitoring scores a delegation as a person Detection — transaction monitoring
Broken mandate–posting link The evidentiary chain and the ledger entry are built separately and share no reference A dispute cannot be answered and a break cannot be explained, from records that both appear complete Posting reference to grant and attempt
Exception queue saturation Agents generate exceptions faster than review capacity, and treat refusals as retryable Review becomes nominal. Genuine exceptions are cleared without examination Release and exception handling
Unbounded sub-delegation An agent engages another agent; authority extends through a chain the principal never issued No party can determine what the second-order agent was permitted to do, or revoke authority granted implicitly Unresolved — see authority and credentials

01

Three properties worth naming

Most of these produce authorised payments. Duplicate execution, intent drift, scope exceeding authority and agent compromise all pass every check the arrangement performs. Fraud controls built to answer was this authorised return the correct answer and admit the transaction. This is why the dispute question in responsibility and disputes has no clean answer: the failures that matter most are not unauthorised.

They surface downstream, not at payment. Duplicates, broken links and drift are invisible at authorisation and appear at reconciliation, where the investigating team has the transaction record and none of the upstream context that would explain it. Break identification and resolution follow the exception flows under reconciliation architecture, but the causes originate here — which is why break categories that do not distinguish agent-initiated activity will misclassify them.

Speed removes the natural check. Human purchasing has latency, and latency has historically caught errors: someone notices before the second order ships. An agent operating on standing authority can execute a mistake repeatedly before any person observes the first instance. The blast radius is set by the limits in the credential and the propagation delay on revocation, not by anyone noticing.

Who bears the loss when an agent-initiated payment is disputed

Card dispute frameworks were built around one question: did the cardholder authorise this transaction. Every element downstream — reason codes, representment, evidence requirements, arbitration — resolves to that question, and the frameworks work because for a human purchase the answer is usually determinable.

Delegated authority breaks the question in two. Did the principal authorise the delegation, and did the agent act within it. A payment can be affirmative on the first and negative on the second, which is the position most disputed agent payments will occupy: authority was genuinely granted, the credential was valid, the scope check passed, and the principal still says they did not want this. The existing frameworks have no code for that outcome, because it was not a possible outcome when they were written.

01

What is settled and what is not

Straightforward fraud remains straightforward: a stolen credential used by a party with no authority at all is an unauthorised transaction, and the existing allocation applies. Delivery disputes are equally undisturbed, since whether the merchant shipped what was ordered has nothing to do with who placed the order. Both categories are settled.

What remains unsettled is loss allocation when the agent acted inside a valid grant and the principal contests the outcome. This is the case the arrangement generates most often, and no published scheme rule resolves it.

The clearest published position belongs to a protocol specification rather than a scheme rule. It states that the platform operating the agent surface is not the merchant of record, and that settlement, refunds, chargebacks and compliance remain with the merchant and its payment service provider. Where that specification governs, the loss sits with the seller by construction — the most explicit answer available, written down and pointing at the merchant, and written by a party with an interest in the outcome.

Work is under way elsewhere. EMVCo has established a task force examining how its specifications — 3-D Secure, payment tokenisation and secure remote commerce — can support agent-initiated payments, including consumer intent and trust in agent-initiated transactions, and industry bodies have formed working groups specifically on liability. None has produced a binding allocation.

02

The structural obstacles

The merchant defending a dispute holds the order and the delivery. The grant sits with the principal or the credential provider, the selection with the agent operator, and the party that needs the evidence has no contractual route to the party holding it — the asymmetry set out in participants. Signed mandate chains are designed to close this gap by allowing the merchant to submit the authorisation record alongside its existing evidence, but that depends on retention and production obligations no rule currently imposes. Evidence is distributed across adverse parties.

Agent operators sit outside the liability chain. The party whose software made the decision is not a party to the payment contract; it faces the principal under its own terms of service and faces the payment system not at all. Every proposal to route loss toward the operator requires a contractual or regulatory relationship that does not presently exist.

Where a consumer authorised an agent to act, the resulting payment is plausibly authorised in the regulatory sense, which narrows the protections available for an unauthorised one. Consumer protection attaches to the delegation rather than the transaction, and whether a consumer who delegated broadly and received something unwanted has a remedy is a question of consumer law. Jurisdictions have not answered it.

A fourth obstacle sits in the data itself. A transaction where a person approved the checkout is a different thing from a delegated payment, yet both are commonly labelled agentic, so assisted and delegated activity are conflated in dispute records. Disputes arising from the first tell nobody anything about the second, and rule-making informed by mixed data will be calibrated to the wrong population.

03

What this means operationally

Institutions cannot wait for allocation to be settled, because the transactions are already flowing. Three positions follow from the current state.

Until a rule says otherwise, the merchant should assume it bears the loss and build the evidence to contest it: order records that identify agent-initiated transactions as such, and a route to obtain the authorisation record from whoever holds it. Detection is the prerequisite — a merchant that cannot tell which transactions were agent-initiated cannot know its exposure to a rule that has not been written.

When a dispute arrives at the issuer, it arrives with no rule to apply. The issuer faces the principal and has to decide, and whether it holds a record of the delegation determines whether it decides on evidence or on assertion. The evidentiary requirements that make that decision defensible are set out in records and evidence.

Contractual allocation is the only lever available to the programme operator — sponsor bank, middleware provider or fintech — because the scheme rules will not do the work. Retention, production, detection and the handling of contested agent transactions are the sort of obligations that go unassigned until a loss makes the gap visible, and the pattern of gaps that follows is described in bank-fintech responsibility.

The rails carrying these payments were deployed before the rules governing their disputes. That is a statement about sequencing: the frameworks will arrive, and transactions written under the present gap will be adjudicated by rules that did not exist when they were made.

Regulatory position

No jurisdiction has created a regime for agent-initiated payments. They are governed by the frameworks that already apply to electronic payments, to the institutions providing them, and — separately — to the software making the decisions. The practical question is not which new rules apply but which existing ones stretch, and where they visibly do not reach.

01

European Union

Agent-initiated payments remain subject to the second Payment Services Directive and its regulatory technical standards on strong customer authentication, with no separate treatment. The operative questions are functional: who is providing a payment service in a given arrangement, who holds or controls the customer’s funds, and what constitutes valid authorisation when execution is delegated.

Authentication timing is the sharpest constraint, because strong customer authentication was designed around a payer present at the moment of payment. The industry accommodates delegation through two established constructions. On card rails, a merchant-initiated transaction framework authenticates the first transaction and carries later ones against the agreed mandate. On account rails, a bounded standing permission established once under authentication supports subsequent payments within its limits — amount, frequency, beneficiary — without fresh authentication. Both work by making the delegation itself the authenticated event, and both were designed for a mandate whose counterparty is known when it is granted.

The revised framework under negotiation leaves this open. Its drafting contains no provisions addressed to payments initiated by AI agents, so the interpretive position persists through the implementation period instead of resolving at the end of it. A secure remote commerce specification, where one is used, provides a compatibility layer that keeps merchants reachable by early agents; it says nothing about delegated authority.

Two further frameworks bear on the same arrangements from different directions. The AI Act imposes obligations on providers and deployers of AI systems, including transparency, risk management, documentation and human oversight, with general-purpose model obligations now in force and penalties scaled to global turnover. The digital identity framework, as identity wallets and verifiable credentials become available, supplies infrastructure the identity problem in this arrangement plainly needs: a way to bind an agent’s action to a verified person without exposing that person to every merchant.

02

United Kingdom

Equivalent authentication requirements apply under the domestic regime, administered separately since divergence, with the same category of exemptions and the same structural difficulty. The distinguishing feature of the UK position is supervisory posture rather than rule text: the regulator has admitted agent-led commerce into a supervised sandbox, allowing firms to run these arrangements under observation before rules are settled. That produces something scarce elsewhere — regulatory visibility into how the arrangements actually behave, gathered before the rules that will govern them are written.

03

United States

There is no federal framework addressed to agent-initiated payments. The applicable law is the existing patchwork: consumer protection rules governing electronic transfers and unauthorised transactions, state money transmission regimes that attach to parties holding or moving funds, and general prohibitions on unfair or deceptive practices. Two questions are unresolved and consequential. Whether a payment made by an agent a consumer authorised is an authorised transaction for the purposes of consumer protection — which determines what remedy exists. And whether an agent operator that holds funds, issues credentials against them, or stands between a customer and a licensed institution is performing a regulated activity, which determines whether it is inside the perimeter at all.

04

International standard-setters

The supervisory literature has arrived faster than the rules. Three positions are worth holding.

The International Monetary Fund’s analysis frames the central problem as the interaction between probabilistic decision-making and infrastructures whose value depends on determinism, and separates intent formation, authorisation and settlement so that the deterministic properties of the last are preserved regardless of what happens upstream. This is the same separation the system boundary describes, arrived at independently.

Something institutions have found in practice now appears in the supervisory record: the Financial Stability Board’s consultation on responsible AI adoption accepts that continuous human review of individual agent decisions is unachievable at scale, and that oversight has to be supplemented by automated monitoring of automated activity. Human-in-the-loop remains a valid control design. Claiming it as a control now requires evidence that the review regime functions, and evidence that a review step exists no longer suffices.

Standards work on agent identity and authorisation is proceeding through adaptation of established authorisation and identity protocols and workload identity approaches. For institutions this is consequential in a practical way: the eventual requirements are likely to be recognisable extensions of controls they already operate.

05

The operating position

Three things follow for an institution.

The obligations already apply. Delegation suspends nothing — authentication requirements, customer identification, monitoring, record-keeping and reporting all continue to bind; the compliance architecture governing those programmes governs these payments, and the reporting, records and examination obligations under regulatory operations attach to them unchanged.

Where rules are silent, the exposure is evidentiary. The activity is permitted; what an institution risks is being unable to demonstrate how it satisfied an obligation the rules do not yet describe in these terms. What was authorised, by whom, within what limits, and how that was verified — the questions in records and evidence — are the questions an examiner will ask, whatever the framework eventually says.

Rules written later will be applied to transactions made now. This is the ordinary sequence for payments regulation, and it sets the practical standard: build the evidence trail against the requirements an institution expects to be held to.

State of adoption

Reading this market accurately requires separating four things that are routinely reported as one: capability that has been announced, capability that has been deployed, transactions that have actually flowed, and transactions that were genuinely delegated rather than assisted. Most published figures move freely between them.

01

What is deployed

The infrastructure exists and works. Card networks have shipped scoped agent credentials and opened readiness programmes to issuing banks across multiple regions. Acquirers and payment service providers have built agent-aware interfaces. Merchant perimeter providers have deployed signed-request verification. Protocol-native payment for machine-scale consumption — API calls, compute, data — is in production and settling. Banks have completed authenticated agent transactions inside regulated frameworks in several markets, and end-to-end business transactions have been executed under bank supervision.

This is a real deployment, and it is mostly deployment of capability rather than evidence of volume. A completed pilot demonstrates that an arrangement functions. It does not indicate that anyone is using it at scale.

02

What the volume evidence actually shows

Three observations survive scrutiny.

Fewer than a few dozen merchants had gone live against a platform base of millions when the most visible consumer in-conversation checkout was withdrawn, roughly six months after launch. The operator stated that the initial version lacked the flexibility it wanted, and repositioned toward product discovery while merchants retained their own checkout. Reporting also indicated that checkout completed inside the assistant converted materially worse than a click-through to the merchant’s own site.

The reasons were structural, and they will recur. Card-not-present risk sits with the merchant, and large merchants have invested for years in risk stacks that depend on telemetry an external agent surface does not provide. The merchant of record did not move, so refunds, chargebacks and compliance stayed with the seller. Loyalty, promotions, multi-item baskets and post-purchase service did not transfer. What emerged instead — discovery in the AI surface, checkout on the merchant’s own property — redistributes the funnel.

Protocol-native payment counts run into the hundreds of millions of cumulative transactions on some chains, which makes machine-to-machine volume real and poorly characterised at the same time. Independent blockchain analysis has noted that a substantial share of the late-2025 surge was token trading activity rather than agents purchasing services, and daily counts fell sharply from their peak in the following months. The infrastructure is genuinely used. The proportion attributable to agents buying goods or services is smaller than headline counts imply.

Independent measurement during the 2025 holiday season put AI-driven traffic below one percent of retail and travel merchant traffic. Traffic is a weaker signal than purchases, and the figure is a floor rather than a ceiling — but it is the kind of independent measurement the category otherwise lacks.

03

How to read the published figures

Figure type Typical source What it measures Reliable for
Growth in AI-referred traffic Analytics vendors, frequently relayed inside product announcements Sessions arriving from AI surfaces Direction of attention. Not purchases
Protocol transaction counts Chain data and protocol dashboards On-chain transfers using a payment protocol Infrastructure use. Not agent commerce, without attribution work
Market size projections to 2030 Consultancies, usually via press releases Modelled scenarios Framing. Not planning inputs
Category leadership rankings Commissioned research Vendor capability assessment Little, independently
Pilot and first-transaction announcements Networks and banks That an arrangement completed once Feasibility. Not volume
Merchant adoption counts Reporting, occasionally platform disclosure Live integrations Actual uptake, where the base is stated

Two questions clarify most published numbers. Does this measure delegated authority, or does it include assisted purchases where a person approved the checkout — the distinction drawn in the system and its boundary? And who commissioned it? Neither disqualifies a figure. Both change what it supports.

04

The position as it stands

Consumer delegated purchasing is early and has already been revised once. Business-to-business consumption is further along, for reasons independent of consumer behaviour: procurement and consumption decisions are repeatable, tolerances are expressible as rules, spend controls already exist in corporate issuing, and the merchant-initiated construction that agent payments need on card rails is established practice. Machine-scale payment for services is the segment with observable production volume, and it sits furthest from the consumer protections the rest of the arrangement assumes.

An institution planning against this should treat capability announcements as a signal about where infrastructure is heading, treat pilots as evidence of feasibility, and treat the traffic and adoption numbers as the only guide to timing. On present evidence the timing question is which segment reaches scale first, and B2B consumption is the more likely answer than consumer retail.

Named events and documented failures belong to case studies, where they can be reconstructed with primary records rather than summarised.

Reviewed Sources

This page uses primary regulatory, standard-setting and protocol-specification sources. Descriptions reflect the position stated by each issuing body at the time of review.

  • How Agentic AI Will Reshape Payments — IMF note separating intent formation, authorisation and settlement, and framing the tension between probabilistic decision-making and deterministic payment infrastructure.
  • Principles for Financial Market Infrastructures — CPMI-IOSCO standards covering governance, risk management, access and settlement finality.
  • Sound Practices for the Responsible Adoption of Artificial Intelligence — Financial Stability Board consultation on AI governance in financial institutions, the limits of continuous human oversight, and automated monitoring of automated activity.
  • Payment Services Directive and Regulatory Technical Standards on Strong Customer Authentication — EU authentication requirements and exemptions, merchant-initiated and mandate-based constructions, and the registered-agent definition.
  • Artificial Intelligence Act — EU obligations on providers and deployers of AI systems, covering transparency, risk management, documentation and human oversight.
  • The Mills Review — FCA review of AI-enabled retail finance, agentic payment activity, market structure and accountability.
  • Supervisory Guidance on Model Risk Management — US interagency guidance and the 2026 treatment of generative and agentic AI within model-risk governance.
  • UK Critical Third Parties Regime — direct resilience oversight of designated technology providers supporting UK financial services.
  • Principles for the Sound Management of Third-Party Risk — Basel Committee lifecycle principles covering governance, due diligence, concentration, monitoring and termination.
  • Agentic Payments Task Force — EMVCo programme examining how 3-D Secure, payment tokenisation and secure remote commerce can support agent-initiated card payments, including consumer intent and privacy-preserving interaction models.
  • HTTP Message Signatures — IETF signature mechanism underlying signed request identity at the merchant perimeter, with the associated Web Bot Auth drafts covering key discovery, rotation and revocation.
  • Agent identity and authorisation concept paper — NIST approach to adapting existing authorisation, identity and workload-identity mechanisms for agents.
  • Agent Payments Protocol specification — signed mandate chain binding a principal’s instruction to a specific checkout and payment authorisation.
  • Agentic Commerce Protocol delegated payment specification — merchant-of-record position, and the retention of settlement, refunds, chargebacks and compliance with the merchant and its payment service provider.
  • Trusted Agent Protocol — Visa framework for verifying agent identity to merchants before a transaction begins.
  • Agent Pay and Agent Pay for Machines — Mastercard credentialing, permissioning and multi-rail settlement for agent-initiated and machine-to-machine payments.
  • Machine Payments Protocol — Stripe and Tempo specification for programmatic spend sessions and per-request payment for machine-scale consumption.

Traffic measurement, protocol volume attribution and market projections referenced in State of adoption are attributed there by source type, because they are measured, modelled or commissioned by interested parties rather than issued by a primary authority.